Help

Welcome to Going Big Labs' help section. Are you in an emergency, and need a problem fixed immediately? Going Big Labs has provided this help section, to insure your problem is solved as soon as possible. Please click on the scenario that best describes your emergency.

For professional assistance, contact us. Be sure to designate the priority as urgent when contacting us.

1. Our server has crashed, and we need to recover ASAP!

2. Our website has been comprimised!

3. We need to purchase and install a network and don't know where to begin

4. Many of the computers in our network are failing for unknown reasons.

5. We need emergency data back up solutions!

6. We feel like we are being ripped off and no one can offer us honest guidance!

7. We need emergency consulting on technology solutions!

8. My computer won't start!

9. We need to get a grip on our domain and hosting situation.

10. Files appear to be missing from our system!



1. Our server has crashed, and we need to recover ASAP!

Be calm. Your individuals work stations should continue to work. Save your data locally for the time being. Your domain can be transferred and e-mail communication can be re-established if your server cannot recover with a reasonable amount of downtime. Check the warranty on your server. Be sure it is in a cool location and have as much information as possible when you contact us. Contact Us ASAP.

2. Our website has been comprimised!

Some people may be upset, but remember that these things, happen. Rest assured, we are here to help: Upload your last back up of the site. If you do not keep back-ups try and compartmentalize any visible damage, and make a back up of vital information. Deactivate the service through which your site was compromised and temporarily severe or reroute any associated applications. We will be able to assist in finding the cause of the problem and provide consultation to avoid future problems. We can also offer many more services.

3. We need to purchase and install a network and don't know where to begin

Don't worry. First determine your budget and the needs of the personnel in your organization. Factor in your work load and what you need to be able to accomplish with your new equipment. Consider how much data you store and process, the importance of having redundancy, and any special capabilities you would like. We are more than happy to help you acquire and integrate your network. We will even oversee the entire process for you. All we need to know is what you need to have.

4. Many of the computers in our network are failing for unknown reasons.

This can be scary, but you will survive. Research any new viruses that may have surfaced. Be sure your virus program and operating system software is up to date. If things continue to deteriorate shut down the systems that you can, and back up the systems that you can't.

5. We need emergency data back up solutions!

Contact us for emergency consulting and research services.

6. We feel like we are being ripped off and no one can offer us honest guidance!

We are here to work for you. Please contact us for consultation.

7. We need emergency consulting on technology solutions!

Contact us ASAP.

8. My computer won't start!

Ensure that power is flowing securely to the machine. Note any noises or reactions your computer emits after pushing the power button. Check your warranty and contact us ASAP.

9. We need to get a grip on our domain and hosting situation.

It may feel like you are in a tight pinch and don't have control. Don't worry - we will help you regain it. We can help you secure your domain and transfer you to a better host if necessary. Please contact us ASAP, this type of business can often go through authentication processes that are beyond the scope of our control. Although it may take a few days to get to a place where you feel comfortable, rest at ease in knowing that we will be working for you.

10. Files appear to be missing from our system!

Be sure someone with access to the system has not simply misplaced these files. This can happen from time to time. However, if your files are not irreparably lost or damaged, we will help you find and recover as much data as possible. Be calm. Contact us for Consulting or HLPTEC services ASAP.

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